Status: draft for counsel review Effective date: [TO FILL BEFORE PUBLICATION] Version: 0.1-launch-draft
These Business Terms apply when a business, business owner, manager, staff member, or representative uses OVIO. They supplement the OVIO Terms of Service, Marketplace Terms, Privacy Policy, Cookie Policy, Booking & Cancellation Policy, Acceptable Use & Marketplace Rules, and Data Processing Addendum where applicable.
Do not publish this document until counsel has approved it and all bracketed items are complete.
1. Authority
By creating or managing a business profile, you confirm that you are authorized to act for the business and to provide business, staff, tax, payment, licensing, policy, and customer information to OVIO.
The business is responsible for all activity by its owners, managers, staff, contractors, agents, and invited users on OVIO.
2. Independent Business Status
Businesses on OVIO are independent from OVIO. Nothing in these Business Terms creates an employment, agency, partnership, joint venture, franchise, or exclusive relationship unless OVIO and the business sign a separate written agreement saying so.
The business provides the underlying services. OVIO provides marketplace, booking, communication, account, business-operation, and payment tools where enabled.
3. Business Identity and Public Seller Information
Before a business can publish or accept paid marketplace bookings, OVIO may require:
- Legal business name.
- Trading name.
- Registered address.
- Service location or service area.
- Business contact email and phone where applicable.
- Business type.
- Country.
- VAT/tax identifier where applicable.
- Company registry details where applicable.
- Owner or representative information.
- Stripe Connect onboarding status where payments are enabled.
- Licenses, qualifications, insurance, or permits for regulated categories.
The business must keep this information accurate. OVIO may show seller information publicly or at transaction time where required by law, marketplace rules, or customer transparency obligations.
4. Business Profile and Listings
The business is responsible for all profile and listing content, including descriptions, photos, prices, availability, service duration, location, online service instructions, staff assignment, cancellation rules, refund rules, deposit rules, no-show rules, age limits, accessibility notes, health/safety notes, and service limitations.
Listings must be accurate, lawful, clear, and not misleading. A business must not publish services it is not legally or practically able to provide.
5. Regulated Services
Some categories may require licenses, permits, qualifications, insurance, health and safety procedures, age controls, location approvals, or additional legal review. Examples may include health, wellness, beauty, financial, legal, child-related, transport, food, accommodation, event, and high-risk services.
OVIO may block, review, restrict, or remove regulated or high-risk services until the business provides required information and OVIO completes any marketplace review process.
OVIO's review of information does not transfer the business's legal or professional obligations to OVIO.
6. Service Delivery
The business must perform confirmed services with reasonable care and skill and in accordance with:
- The service listing.
- The policy shown to the customer before booking.
- Applicable consumer, safety, professional, licensing, employment, tax, and anti-discrimination laws.
- These Business Terms and OVIO's marketplace rules.
If the business cannot perform a confirmed service, it must promptly update the customer and OVIO where appropriate and follow the applicable cancellation, refund, and support process.
7. Pricing, Taxes, and Fees
The business must ensure that customer-facing prices, mandatory fees, taxes, and deposit terms are accurate and lawful. Taxes and fees must be shown before payment where applicable and where the flow supports payment.
The business remains responsible for taxes it owes unless OVIO is legally responsible for a specific tax under the final payment model. The business must provide tax information requested by OVIO, Stripe, or other payment providers.
[COUNSEL/PRODUCT: Confirm whether OVIO or the business is responsible for collecting/remitting VAT, sales tax, GST, marketplace facilitator taxes, or digital-service taxes for each transaction type before publication.]
8. Marketplace Payments and Payouts
Paid marketplace bookings or orders may be enabled only after required payment readiness checks are complete.
Payments are processed through Stripe where enabled. Full bank details and identity documents may be handled by Stripe; OVIO may store marketplace and payment metadata needed to operate the service, support transactions, prevent fraud, reconcile payments, and meet legal obligations.
[COUNSEL/PRODUCT: Replace this placeholder with the final Stripe Connect model before publication. The wording must match implementation:
- Destination charges: OVIO processes the marketplace checkout and transfers the provider portion to the business through Stripe after applicable fees and deductions.
- Separate charges and transfers: OVIO processes checkout and may transfer funds to the business when eligible, after applicable fees, refunds, disputes, and reserves.
- Direct charges: the business processes payment through its connected Stripe account and OVIO may receive a platform fee where applicable.
Do not publish payout promises until src/server/payments.ts matches the chosen model.]
The business is responsible for refunds, chargebacks, negative balances, disputes, and customer claims to the extent stated in the final payment model, Stripe terms, these Business Terms, and applicable law.
9. Deposits, Cancellations, Refunds, and No-Shows
The business must publish clear service policies before accepting bookings. A policy must not remove mandatory consumer rights.
The business must honor the policy shown to the customer at booking, including any cancellation window, deposit terms, no-show terms, rescheduling terms, and refund terms.
OVIO may help coordinate support and payment processing, but the business remains responsible for service delivery and business-controlled policies unless law or the final payment model requires otherwise.
10. OVIO Business Subscription
OVIO may offer a paid business subscription. Subscription price, billing period, trial or introductory pricing, tax treatment, renewal terms, cancellation method, and feature limits must be shown before the business subscribes.
Unless the checkout says otherwise, OVIO Business renews automatically each month until canceled. The business can cancel from Billing. Access continues until the end of the paid period unless these Business Terms or law allow earlier suspension.
Refunds for OVIO Business are provided only where required by law or expressly agreed by OVIO.
If payment fails, OVIO may provide a grace period and then pause publishing, customer-facing features, paid features, or other subscription features. Account history remains available while the account is active, subject to retention rules and legal obligations.
11. Customer Data
Businesses may receive customer data through OVIO for bookings, orders, queues, messages, support, and service delivery. The business must use customer data only for lawful business purposes connected to the customer's relationship with the business and in accordance with customer choices.
The business must not:
- Sell customer data obtained through OVIO.
- Use customer data for unrelated marketing without valid consent or another lawful basis.
- Export customer data to unauthorized tools or staff.
- Send spam or misleading communications.
- Ignore deletion, correction, opt-out, or access requests that apply to the business.
Where OVIO processes personal data on behalf of the business, the Data Processing Addendum applies.
12. Marketing and Communications
Businesses must send marketing only where they have valid consent or another lawful basis. Marketing consent must be separate from booking confirmation where required and must not be preselected where law requires an affirmative choice.
Marketing emails must identify the sender, avoid deceptive subject lines, include required contact information, and include a working unsubscribe method. Businesses must honor opt-out requests promptly and within the period required by law.
Transactional messages must be limited to booking, order, queue, event, account, payment, safety, support, or similar relationship purposes and must not be used to hide promotional content.
13. Staff Access
The business is responsible for assigning appropriate staff roles and removing access when staff no longer need it. Staff users must use their own accounts and must not share credentials.
The business is responsible for staff actions on OVIO unless the action results from OVIO's failure to use reasonable security measures required by law.
14. Content Rights
The business grants OVIO the license needed to host, display, format, transmit, translate, and use business content to operate, protect, improve, and promote OVIO and the marketplace.
The business confirms that it has the rights needed for all photos, logos, service descriptions, staff materials, marks, and other content it uploads.
15. Reports, Moderation, and Appeals
OVIO may restrict, remove, demote, or suspend a business profile, listing, service, message, review reply, payout-related feature, or account if OVIO reasonably believes it may violate law, OVIO's terms, payment provider rules, or marketplace safety rules.
Where required, OVIO may provide a reason and a route to request review. OVIO may take urgent action without prior notice for fraud, safety, security, legal, payment, or platform integrity reasons.
16. Indemnity
[COUNSEL TO REVIEW FOR LAUNCH COUNTRIES.]
The business is responsible for claims, losses, liabilities, damages, penalties, and costs arising from its listings, services, service delivery, staff, taxes, licenses, insurance, customer communications, unlawful content, breach of these Business Terms, or misuse of OVIO, except to the extent caused by OVIO's breach of law or these Business Terms.
17. Termination
The business may stop using OVIO or cancel paid subscriptions through the available account or billing tools, subject to these Business Terms and the terms shown at checkout.
OVIO may suspend or terminate business access for violations, payment failure, legal or safety risk, repeated customer harm, fraud risk, or platform integrity reasons. OVIO may keep records as needed for legal, tax, security, fraud, dispute, audit, and support purposes.
18. Contact
- Business support: [BUSINESS SUPPORT EMAIL]
- Legal notices: [LEGAL EMAIL]
- DPA/privacy contact: [PRIVACY EMAIL]